WordPress care
Core, theme and plugin updates tested on a staging copy first. Backups, rollback and compatibility checks included.
Web tech support · 24/7 monitoring
Your website has a problem. We are already on it.
Online Support keeps small-team websites healthy: WordPress care, hosting and DNS, security, migrations, performance and the urgent fixes that cannot wait until Monday.
14 min median first response24/7 monitoringCloudflare-ready
14mMedian first response
99.98%Monitored uptime
24/7Incident coverage
6Ways to reach us
Resolved
Checkout page returning 500WooCommerce · 12 min ago
8mIn progress
SSL renewal + redirect loopCloudflare · 26 min ago
14mMonitoring
Core Web Vitals regressionPerformance · 1 hr ago
2hResolved
Migration from cPanelHosting · 3 hr ago
41mMedian first response 14mOpen tickets 3Next on-call Alex
The support desk
A queue you can see, not a black box.
Every ticket has an owner, a status and a next update. You do not have to ask “any progress?” to find out where things stand.
What we cover
The unglamorous work that keeps a site up.
One team for the stack most small businesses actually run: WordPress or a static site, Cloudflare in front, email and a database behind.
Hosting & DNS
Cloudflare configuration, DNS migrations, SSL, redirects, email authentication and the records nobody wants to touch.
Security & malware
Hardening, vulnerability response, malware cleanup, access review and a recovery plan that has been tested.
Migrations
Move hosts, domains or platforms without losing SEO, email or the checkout flow. We plan the cutover and the rollback.
Performance
Core Web Vitals, caching, image delivery, database cleanup and the plugin bloat that quietly costs conversions.
Urgent response
Site down, hacked, locked out or leaking customer data. A human answers, triages and communicates until it is stable.
Audit firstThe stack
We work on the site you have, not the one in a pitch deck.
Most support companies want to rebuild everything. We start with an audit: what is exposed, what is slow, what is unmaintained, and what can be fixed this week without a redesign.
- WordPress, WooCommerce, static sites and headless front ends
- Cloudflare, DNS, SSL, email authentication and WAF rules
- Backups with a restore test — not just a green checkmark
- Documentation and credentials you actually own
Plans
Support that fits the risk.
Every plan includes monitoring, backups and a named human. The difference is how fast you need us and how much change you are shipping.
Compare plansEssentials
$149/month
For a brochure site or a small WordPress install that needs to stay healthy.
- Weekly updates + backups
- 24/7 uptime monitoring
- Security hardening
- Email support, next business day
- Monthly health report
Growth
$349/month
For a lead-generating site or store where downtime has a revenue cost.
- Everything in Essentials
- Daily backups + staging
- Performance tuning
- Priority support, 4-hour response
- Quarterly SEO technical check
- Cloudflare and DNS management
Mission-critical
$749/month
For stores, membership sites and businesses with no acceptable downtime window.
- Everything in Growth
- 1-hour response, 24/7
- Emergency on-call escalation
- Malware cleanup included
- Monthly stakeholder report
- Quarterly restore test
Prices are monthly, billed in advance. Onboarding and migration work is quoted separately.
How it works
From “who owns this?” to a named on-call.
A short onboarding, a clean audit and a support rhythm you can plan around.
- 01
Audit
We inventory the site, hosting, DNS, plugins, accounts and backups. You get a risk list with owners.
- 02
Stabilize
Fix the critical issues first: exposed credentials, failed backups, expired certificates, abandoned plugins.
- 03
Monitor
Uptime, SSL, backups, performance and security checks run continuously, with alerts that go to a human.
- 04
Support
Requests come through the ticket desk, email or phone. We triage, fix, document and report.
We went from finding out about outages on Twitter to getting a Slack message before a customer noticed. That is the whole product.
They migrated the site, kept the email working and did not lose a single ranking page. The checklist was the most reassuring part.
FAQ
Support questions, answered.
Do you replace our web developer?
No. We handle maintenance, infrastructure and urgent fixes. We work alongside your developer or designer, and we can recommend one if you need project work.
What counts as an emergency?
Site down, active compromise, lost access, checkout failure or a data exposure. Emergencies are triaged immediately on the Mission-critical plan and during business hours on the others.
Do you work with Cloudflare?
Yes. DNS, SSL, WAF, caching, redirects, email authentication and account access reviews are part of the stack.
Can you fix a hacked site?
Yes. We isolate, clean, harden and help with the disclosure obligations that apply to your business. Malware cleanup is included on Mission-critical and quoted on other plans.
How do we start?
Open a ticket or book an audit. We will confirm fit, scope the onboarding and give you a written plan before any recurring work begins.
Next step
Find out what is actually exposed.
A 30-minute support audit: the site, the hosting, the DNS, the backups and the one fix that cannot wait.